Quality & Process Improvement

Jira Software & JSM Administration with Confluence Course

Master Jira Software and JSM Administration with our comprehensive course, which integrates Confluence for enhanced project management.

Comprehensive Jira Software administration: projects, workflows, permission schemes, and board/configuration management. JSM (Jira Service Management) administration: request types, queues, SLAs, automation, and incident/change management. Confluence integration and hands-on labs: knowledge base setup, documentation best practices, and real-world practical exercises.

4.7

Program rating

1,517+

Learners enrolled

32 hrs

Total duration

English,Hindi

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This program includes

Live, mentor-led classes Recognized certificate Placement support Hands-on projects Lifetime access

Jira Software & JSM Administration with Confluence Course

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Live, mentor-led classes
Recognized certificate
Placement support

Program overview

About this program

This Quality & Process Improvement program blends live, mentor-led sessions with hands-on projects and real-world case studies, so you build genuinely job-ready skills — not just theory. You'll learn from working industry experts, apply what you learn on practical assignments, and finish with a portfolio, a recognized certificate, and dedicated placement support to help you land the right role.

Master Jira Software and JSM Administration with our comprehensive course, which integrates Confluence for enhanced project management.

This course provides an in-depth understanding of Jira Software and JSM (Jira Service Management) administration. Learn to manage projects efficiently, optimize workflows, and leverage Confluence for documentation and collaboration. Over 32 hours, you will gain hands-on experience and the skills needed to support your team's project and service management needs.

Why learners love this program

Comprehensive Jira Software administration: projects, workflows, permission schemes, and board/configuration management.
JSM (Jira Service Management) administration: request types, queues, SLAs, automation, and incident/change management.
Confluence integration and hands-on labs: knowledge base setup, documentation best practices, and real-world practical exercises.

Lectures

Hours

All level

Level

Globally trusted accreditations

Recognitions that power your profile

Trusted by leading accreditation bodies — so your certificate is respected by employers worldwide.

Learning outcomes

What you'll be able to do

Understand Jira architecture, administration fundamentals, and the roles and responsibilities of a Jira administrator

Configure projects, issue types, schemes (permission, notification, workflow, field), and project templates

Design, customize, and optimize workflows including statuses, transitions, validators, conditions, and post functions

Create and manage screens, screen schemes, field configurations, custom fields, and field contexts

Implement and maintain permission schemes, project roles, security levels, and user/group management

Use Jira Software boards (Scrum and Kanban), backlog management, sprints, and agile best practices

Write effective JQL queries for filters, reports, and automation conditions

Build dashboards, gadgets, and reports to monitor team performance and service metrics

Administer Jira Service Management: request types, queues, SLAs, customer portal configuration, and request workflows

Configure email handlers, customer notifications, automation rules, and escalation processes for JSM

Integrate Jira with Confluence: create knowledge base spaces, link pages to issues, and publish dynamic reports

Design Confluence space structure, templates, page permissions, macros, and collaboration best practices

Use automation (native automation rules and marketplace apps) to streamline repetitive tasks across Jira, JSM, and Confluence

Perform integrations with other tools (DevOps, SCM, CI/CD) and manage marketplace apps and add-ons

Apply backup, restore, upgrade, and migration best practices and perform basic troubleshooting and performance tuning

Implement governance, auditing, change control, and security best practices to scale Jira and Confluence for teams

Curriculum

Structured modules that build real skills

17 modules · designed for progressive, hands-on learning.

Course orientation and UI tour

Identify the Jira interface components and navigation patterns. Gain familiarity with core concepts used throughout the course.

1.00 hrs

Setting up your first project

Create a new Jira project using a template and configure basic project settings. Validate that the project is ready for users and issues.

0.50 hrs

Project types and templates

Differentiate between Jira project types and choose appropriate templates for software, business, and service teams. Understand the implications of each template on workflows and boards.

1.00 hrs

Project settings and schemes

Configure project schemes for notifications, permissions, and workflows. Learn how schemes are shared and applied across projects.

0.50 hrs

Understanding issue types and field configurations

Define issue types and design field configurations for different use cases. Learn how custom fields affect issue capture and reporting.

1.00 hrs

Screens and field contexts

Set up screens and field contexts to control which fields appear at different issue operations. Ensure correct field visibility across projects and issue types.

0.50 hrs

Workflow components and statuses

Explain workflow elements including statuses, transitions, and resolutions. Map common team processes to workflow components.

1.00 hrs

Designing simple workflows

Create a basic workflow that models a team process and assign it to a project. Test transitions and status changes to validate behavior.

1.00 hrs

Transitions, conditions, validators and post-functions

Apply conditions, validators, and post-functions to control transitions and automate actions. Learn common examples to enforce process rules.

0.50 hrs

Creating and editing advanced workflows

Customize complex workflows with parallel paths, statuses and transition screens. Manage workflow drafts and publish safely to projects.

1.00 hrs

Best practices for workflow design

Apply design principles that improve usability and maintainability of workflows. Identify anti-patterns and optimize workflows for team efficiency.

1.00 hrs

Boards configuration and sprint management

Configure Scrum and Kanban boards including card layouts and swimlanes. Run sprint ceremonies and manage sprint scope effectively.

1.00 hrs

Epic and backlog grooming

Organize backlog items into epics and versions and perform backlog grooming sessions. Prioritize work using ranking and estimation strategies.

0.50 hrs

Releases, versions and project planning

Create and manage versions and releases to track progress. Use release fields to plan and communicate delivery timelines.

1.00 hrs

Issue linking and dependencies

Establish issue links and dependency types to model relationships. Leverage links to coordinate cross-team work and reporting.

1.00 hrs

Introduction to Jira Service Management capabilities

Describe core JSM concepts including requests, agents, and customer portals. Identify JSM use cases and licensing considerations.

1.00 hrs

Request types and customer portal basics

Configure request types and design an intuitive customer portal. Map customer-facing forms to internal workflows.

0.50 hrs

Configuring SLAs and reporting

Define SLA metrics, goals and calendar settings for service levels. Use SLA reporting to monitor support performance.

1.00 hrs

Setting up queues and request workflows

Create queues to triage and route incoming requests and customize request workflows for service teams. Optimize queue filters and assignments.

1.00 hrs

Managing users, groups and project roles

Add and manage users and groups and assign project roles to control responsibilities. Implement group-based access to simplify administration.

1.00 hrs

Permission schemes and access control

Design permission schemes to enforce least privilege and project-level access. Troubleshoot common permission conflicts and leaks.

0.50 hrs

Issue security and global permissions

Configure issue security schemes to restrict visibility and set appropriate global permissions. Understand how security levels interact with roles and groups.

1.00 hrs

Audit logs and compliance basics

Use audit logs to review administrative changes and support compliance needs. Establish practices for change tracking and periodic reviews.

1.00 hrs

Linking Jira issues with Confluence pages

Create and manage links between Jira issues and Confluence pages to improve traceability. Use linking to support requirements, design, and retrospective documentation.

1.00 hrs

Embedding and macros for traceability

Use Confluence macros and Jira issue macros to embed reports and dynamic lists in pages. Build living documentation that stays synchronized with Jira data.

0.50 hrs

Space organization and page templates

Structure Confluence spaces and create templates for repeatable documentation. Apply page hierarchy and permissions to keep content discoverable.

1.00 hrs

Collaborative authoring and versioning

Use collaborative editing, comments, and page history to manage documentation lifecycles. Set up templates and labels to improve content reuse.

1.00 hrs

Creating custom dashboards and gadgets

Build dashboards using gadgets and saved filters to surface key project metrics. Tailor views for stakeholders and teams.

1.00 hrs

Built-in reports and filters

Use built-in reports and JQL filters to analyze sprint and project data. Create and share filters for recurring report needs.

1.00 hrs

Advanced charts and custom reports

Develop advanced charts and use reporting add-ons or exports for deep analysis. Combine data from multiple projects to support decision making.

0.50 hrs

Creating automation rules and triggers

Build automation rules using triggers, conditions and actions to streamline workflows. Implement common automations for notifications and transitions.

1.00 hrs

Common automation recipes to reduce manual work

Apply ready-made automation recipes for frequent scenarios and adapt them to your processes. Monitor rule executions and handle exceptions.

0.50 hrs

Automation branching, conditions and smart values

Use branching, smart values and advanced conditions to create powerful automation workflows. Handle multi-issue and iterative automation scenarios.

1.00 hrs

Integrations with Confluence and other tools

Integrate Jira with Confluence, CI/CD and external systems to streamline toolchains. Configure secure connections and data flows between systems.

1.00 hrs

Testing and maintaining automation rules

Establish practices for testing, documenting and maintaining automation rules to prevent regressions. Implement monitoring to detect broken automations.

0.50 hrs

Best practices for Jira and JSM administration

Adopt maintenance and governance practices for scalable Jira and JSM administration. Learn strategies for backups, upgrades and change management.

1.00 hrs

Preparing for admin handover and documentation

Document admin processes, runbooks and configuration inventories for team handover. Create onboarding materials for future administrators.

1.00 hrs

Final hands-on project: implement a full workflow

Apply course knowledge to implement a complete workflow end-to-end including project setup, workflow, permissions and automation. Deliver a working solution and validation plan.

0.50 hrs

Your credential

The certificate you'll earn

Earn an industry-recognized certificate on successful completion of this program.

Jira Software & JSM Administration with Confluence Course certificate

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Reviews

What our learners say

Handling Jira Software, JSM, and Confluence together gave me complete control over project and support workflows. This course made agile and service management feel very practical.

SKSimran Kaur Gill

Jira Software and JSM training helped me understand agile project management clearly. Creating boards, managing sprints, and documenting processes using Confluence felt very practical.

RMRitika Malhotra

This course helped me handle Jira administration confidently. Managing permissions, workflows, and dashboards made project tracking much smoother.

NTNeha Taneja

Learning JSM administration helped me understand incident, change, and request management clearly. Integrating Jira with Confluence made team communication much smoother.

ILImran Latif

This course gave me hands-on experience with Jira administration and Confluence documentation. Managing projects, user permissions, and sprint boards made day-to-day project tracking much easier.

ABAnkit Bhatnagar

Learning Jira Software and JSM together helped me understand how agile teams and service desks work in real organisations. Creating workflows, managing boards, and handling tickets now feels very structured and clear.

RSRohit Sehgal

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