Login
Quality & Process Improvement

Jira Software & JSM Administration with Confluence Course

Master Jira Software and JSM Administration with our comprehensive course, which integrates Confluence for enhanced project management.

Comprehensive Jira Software administration: projects, workflows, permission schemes, and board/configuration management. JSM (Jira Service Management) administration: request types, queues, SLAs, automation, and incident/change management. Confluence integration and hands-on labs: knowledge base setup, documentation best practices, and real-world practical exercises.
View Batches
Signature Learning Experience
Jira Software & JSM Administration with Confluence Course
Share this course

Earn an industry-recognized credential and get access to mentor-led guidance throughout your learning journey.

4.7/5 Program Rating
1,517 Learners Enrolled
All level Level
32 hrs Total Duration
English,Hindi Language
Globally trusted accreditations Recognitions that back every SkillsBiz graduate
Nasscom Certification Six Sigma Certification ISO Certification MSME Certification ISO 9001 Certification Startup India Certification EU Certification MCA Certification Future Skills Certification Nasscom Logo
Program Overview

Experience a modern, outcome-driven curriculum

Built with industry mentors, this program blends immersive live sessions, simulation projects, and on-demand resources so you can master Mandarin Chinese with confidence.

This course provides an in-depth understanding of Jira Software and JSM (Jira Service Management) administration. Learn to manage projects efficiently, optimize workflows, and leverage Confluence for documentation and collaboration. Over 32 hours, you will gain hands-on experience and the skills needed to support your team's project and service management needs.

Why learners love this program

Each element is crafted to accelerate fluency, cultural context, and career readiness.

  • Comprehensive Jira Software administration: projects, workflows, permission schemes, and board/configuration management.
  • JSM (Jira Service Management) administration: request types, queues, SLAs, automation, and incident/change management.
  • Confluence integration and hands-on labs: knowledge base setup, documentation best practices, and real-world practical exercises.
Lectures
16
Guided Hours
32 hrs.
Program Investment
USD 999
Featured in the media Leading publications covering SkillsBiz Education
The Influencers of India The Indian Publisher The City Carnival Business Up2Date Bharat Bulletin Live The Hindustan Time India 24x7 News Nation Times Featuring Daily Dailyhunt
Learning Outcomes

Unlock the capabilities that matter in real-world communication

Every module stacks practical language skills with cultural fluency, so you can speak confidently in professional, academic, and social settings.

Understand Jira architecture, administration fundamentals, and the roles and responsibilities of a Jira administrator
Configure projects, issue types, schemes (permission, notification, workflow, field), and project templates
Design, customize, and optimize workflows including statuses, transitions, validators, conditions, and post functions
Create and manage screens, screen schemes, field configurations, custom fields, and field contexts
Implement and maintain permission schemes, project roles, security levels, and user/group management
Use Jira Software boards (Scrum and Kanban), backlog management, sprints, and agile best practices
Write effective JQL queries for filters, reports, and automation conditions
Build dashboards, gadgets, and reports to monitor team performance and service metrics
Administer Jira Service Management: request types, queues, SLAs, customer portal configuration, and request workflows
Configure email handlers, customer notifications, automation rules, and escalation processes for JSM
Integrate Jira with Confluence: create knowledge base spaces, link pages to issues, and publish dynamic reports
Design Confluence space structure, templates, page permissions, macros, and collaboration best practices
Use automation (native automation rules and marketplace apps) to streamline repetitive tasks across Jira, JSM, and Confluence
Perform integrations with other tools (DevOps, SCM, CI/CD) and manage marketplace apps and add-ons
Apply backup, restore, upgrade, and migration best practices and perform basic troubleshooting and performance tuning
Implement governance, auditing, change control, and security best practices to scale Jira and Confluence for teams
Personalised guidance

Book a discovery call with our program specialists

Get tailored advice on learning paths, certification journeys, and industry opportunities before you enroll.

In a focused 20-minute consultation we map your current proficiency, clarify where you want to get to, and suggest the quickest route to fluency with milestones we can help you hit.

  • Understand the skill gaps holding you back and the modules that can close them in the next cohort.
  • Get a personalised cohort recommendation based on availability, trainer profile, and your weekly bandwidth.
  • Discover global project work and certification add-ons that enhance Mandarin credentials on your CV.

Reserve your slot

Share your details and we will connect within 24 hours to set up a personalised walkthrough.

Curriculum Architecture

Structured modules that build fluency session after session

Explore the complete roadmap—from foundational vocabulary to advanced professional expressions—crafted with practical immersion in mind.

Course orientation and UI tour
Identify the Jira interface components and navigation patterns. Gain familiarity with core concepts used throughout the course.
1.00 hrs
Setting up your first project
Create a new Jira project using a template and configure basic project settings. Validate that the project is ready for users and issues.
0.50 hrs

Project types and templates
Differentiate between Jira project types and choose appropriate templates for software, business, and service teams. Understand the implications of each template on workflows and boards.
1.00 hrs
Project settings and schemes
Configure project schemes for notifications, permissions, and workflows. Learn how schemes are shared and applied across projects.
0.50 hrs

Understanding issue types and field configurations
Define issue types and design field configurations for different use cases. Learn how custom fields affect issue capture and reporting.
1.00 hrs
Screens and field contexts
Set up screens and field contexts to control which fields appear at different issue operations. Ensure correct field visibility across projects and issue types.
0.50 hrs

Workflow components and statuses
Explain workflow elements including statuses, transitions, and resolutions. Map common team processes to workflow components.
1.00 hrs
Designing simple workflows
Create a basic workflow that models a team process and assign it to a project. Test transitions and status changes to validate behavior.
1.00 hrs
Transitions, conditions, validators and post-functions
Apply conditions, validators, and post-functions to control transitions and automate actions. Learn common examples to enforce process rules.
0.50 hrs

Creating and editing advanced workflows
Customize complex workflows with parallel paths, statuses and transition screens. Manage workflow drafts and publish safely to projects.
1.00 hrs
Best practices for workflow design
Apply design principles that improve usability and maintainability of workflows. Identify anti-patterns and optimize workflows for team efficiency.
1.00 hrs

Boards configuration and sprint management
Configure Scrum and Kanban boards including card layouts and swimlanes. Run sprint ceremonies and manage sprint scope effectively.
1.00 hrs
Epic and backlog grooming
Organize backlog items into epics and versions and perform backlog grooming sessions. Prioritize work using ranking and estimation strategies.
0.50 hrs

Releases, versions and project planning
Create and manage versions and releases to track progress. Use release fields to plan and communicate delivery timelines.
1.00 hrs
Issue linking and dependencies
Establish issue links and dependency types to model relationships. Leverage links to coordinate cross-team work and reporting.
1.00 hrs

Introduction to Jira Service Management capabilities
Describe core JSM concepts including requests, agents, and customer portals. Identify JSM use cases and licensing considerations.
1.00 hrs
Request types and customer portal basics
Configure request types and design an intuitive customer portal. Map customer-facing forms to internal workflows.
0.50 hrs

Configuring SLAs and reporting
Define SLA metrics, goals and calendar settings for service levels. Use SLA reporting to monitor support performance.
1.00 hrs
Setting up queues and request workflows
Create queues to triage and route incoming requests and customize request workflows for service teams. Optimize queue filters and assignments.
1.00 hrs

Managing users, groups and project roles
Add and manage users and groups and assign project roles to control responsibilities. Implement group-based access to simplify administration.
1.00 hrs
Permission schemes and access control
Design permission schemes to enforce least privilege and project-level access. Troubleshoot common permission conflicts and leaks.
0.50 hrs

Issue security and global permissions
Configure issue security schemes to restrict visibility and set appropriate global permissions. Understand how security levels interact with roles and groups.
1.00 hrs
Audit logs and compliance basics
Use audit logs to review administrative changes and support compliance needs. Establish practices for change tracking and periodic reviews.
1.00 hrs

Linking Jira issues with Confluence pages
Create and manage links between Jira issues and Confluence pages to improve traceability. Use linking to support requirements, design, and retrospective documentation.
1.00 hrs
Embedding and macros for traceability
Use Confluence macros and Jira issue macros to embed reports and dynamic lists in pages. Build living documentation that stays synchronized with Jira data.
0.50 hrs

Space organization and page templates
Structure Confluence spaces and create templates for repeatable documentation. Apply page hierarchy and permissions to keep content discoverable.
1.00 hrs
Collaborative authoring and versioning
Use collaborative editing, comments, and page history to manage documentation lifecycles. Set up templates and labels to improve content reuse.
1.00 hrs

Creating custom dashboards and gadgets
Build dashboards using gadgets and saved filters to surface key project metrics. Tailor views for stakeholders and teams.
1.00 hrs
Built-in reports and filters
Use built-in reports and JQL filters to analyze sprint and project data. Create and share filters for recurring report needs.
1.00 hrs
Advanced charts and custom reports
Develop advanced charts and use reporting add-ons or exports for deep analysis. Combine data from multiple projects to support decision making.
0.50 hrs

Creating automation rules and triggers
Build automation rules using triggers, conditions and actions to streamline workflows. Implement common automations for notifications and transitions.
1.00 hrs
Common automation recipes to reduce manual work
Apply ready-made automation recipes for frequent scenarios and adapt them to your processes. Monitor rule executions and handle exceptions.
0.50 hrs

Automation branching, conditions and smart values
Use branching, smart values and advanced conditions to create powerful automation workflows. Handle multi-issue and iterative automation scenarios.
1.00 hrs
Integrations with Confluence and other tools
Integrate Jira with Confluence, CI/CD and external systems to streamline toolchains. Configure secure connections and data flows between systems.
1.00 hrs
Testing and maintaining automation rules
Establish practices for testing, documenting and maintaining automation rules to prevent regressions. Implement monitoring to detect broken automations.
0.50 hrs

Best practices for Jira and JSM administration
Adopt maintenance and governance practices for scalable Jira and JSM administration. Learn strategies for backups, upgrades and change management.
1.00 hrs
Preparing for admin handover and documentation
Document admin processes, runbooks and configuration inventories for team handover. Create onboarding materials for future administrators.
1.00 hrs
Final hands-on project: implement a full workflow
Apply course knowledge to implement a complete workflow end-to-end including project setup, workflow, permissions and automation. Deliver a working solution and validation plan.
0.50 hrs
Upcoming Batches

Pick a schedule that fits your routine

We run multiple live cohorts so you can line up a batch with your goals, weekly bandwidth, and preferred mode of learning.

New cohorts are being planned

Share your interest and we will notify you as soon as the next batch opens.

Learner Voices

Stories from professionals who accelerated with SkillsBiz

Hear how learners leveraged mentor feedback, immersive projects, and certification support to reach their Mandarin goals.

P
Pooja Sethi
I joined HR Analytics with Skillsbiz to upgrade my skills in data-driven HR practices. The trainer explained concepts like workforce planning, attrition analysis, and performance metrics in a very structured way. The hands-on sessions using Excel and visualization tools were the highlight. Now I can present HR reports in a much more professional and insightful manner.
A
Abhishek Jain
I enrolled for PMP training with Skillsbiz and the experience was excellent. The trainer explained concepts like project lifecycle, risk management, and stakeholder handling in a very practical way. The mock tests and study material were very close to the actual exam. I cleared PMP in my first attempt and it has already added value to my career.
M
Manish Reddy
I did Lean Six Sigma Green Belt with Skillsbiz. The training material was clear, and the online sessions were interactive with live case studies. I was able to use Lean tools in my company and my process improvement project got recognized by management. This course has really boosted my profile.
S
Swati Chaturvedi
SAP HR module training was very detailed. I liked the practical approach and the way the trainer explained HR processes in SAP. The course gave me the clarity and confidence I was missing earlier. I strongly recommend Skillsbiz to anyone serious about SAP.
A
Amit Bansal
I took up the GST certification course at Skillsbiz and it was very helpful. The trainer explained GST concepts clearly and also taught filing procedures with practical demonstrations. This course has given me confidence to handle GST in my business as well as in client projects.
R
Ritika Singh
I joined Digital Marketing to upgrade my skills and it was the best decision. The trainers were actual industry experts, not just lecturers. They shared real-life examples of campaigns and strategies. I especially found the SEO and social media modules very powerful. I feel confident now to manage digital campaigns on my own.
N
Neha Kulkarni
I joined German B1 and I am very happy with the experience. The course structure was systematic, with grammar, vocabulary, and a lot of speaking practice. What I liked most was the personal attention given to every student. Now I am preparing for B2 with them because I trust their teaching quality.
A
Arjun Mehta
I completed French A1 and A2 levels with Skillsbiz. The trainer was very patient and made classes interactive with role-plays, videos, and practice conversations. I was initially hesitant to speak, but now I can confidently hold basic conversations in French. This has really helped me in my travel plans and career goals.
P
Priya Nair
I opted for Six Sigma Black Belt and the journey was very smooth. The curriculum was detailed, the trainer had deep industry knowledge, and the Skillsbiz support team helped me throughout. I cleared my certification in the first attempt, and this has boosted my professional profile.
R
Rohit Yadav
I enrolled for the SAP FICO course with Skillsbiz and the experience was really good. The trainer explained every concept step by step with real-time examples. The practical assignments gave me confidence to handle SAP modules, and within 2 months I was ready for interviews. Thanks to this course, I cracked my first SAP consultant job.
Frequently Asked Questions

Your questions, answered in one place

Everything you need to know before you commit—from certification timelines to support during the program.

A basic understanding of project management concepts is recommended.
You will have lifetime access to the course materials after purchase.
Yes, you will receive a certificate of completion after finishing the course.
The course lasts for approximately 32 hours.
You will need a computer with internet access and a Jira account for hands-on practice.
This course is designed for all types of users.
You can message the instructor directly through the course platform.
Yes, you'll have access to a support forum where you can ask questions and get assistance.

Global recognitions that power your profile

We are trusted by leading accreditation bodies, ensuring your certificate is respected by employers worldwide.

Nasscom Certification Six Sigma Certification ISO Certification MSME Certification ISO 9001 Certification Startup India Certification EU Certification MCA Certification Future Skills Certification Nasscom Logo
Awards & Recognitions

Celebrated for excellence in outcome-driven education

Our pedagogy, learner outcomes, and mentor network have been acknowledged by industry councils and global education forums.

Ready to fast-track your Jira Software & JSM Administration with Confluence Course mastery?

Join a live cohort, collaborate with peers, and unlock premium resources designed for global careers.

Explore Schedules
Call WhatsApp